Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

• Your item must be in the same condition you received it: unworn or unused, with tags, and in the original packaging.
  
• You’ll need to provide proof of purchase (e.g., your order confirmation email or receipt).
  

To start a return, please contact us at contact@atomatlab.com.
Returns must be sent to the following address only after receiving confirmation from us:

ATOMAT LAB

[Insert your return address here]

If your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always reach out to us at contact@atomatlab.com with any return-related questions.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

• Your item is defective, damaged, or
  
• You received the wrong item
  

We’ll assess the issue and work to resolve it as quickly as possible.

Exceptions / Non-returnable Items

Certain items are non-returnable, including:

• Perishable goods (e.g., food, plants)
  
• Custom products (e.g., special orders or personalized items)
  
• Personal care items (e.g., beauty products)
  
• Hazardous materials, flammable liquids, or gases
  
• Sale items and gift cards
  

If you have questions about the eligibility of a specific item, please contact us before initiating a return.

Exchanges

The quickest way to get what you want is to return the item you have. Once the return is accepted, you can make a new purchase for the replacement item.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

The item must still be in the same condition you received it—unworn, unused, with tags, and in its original packaging—and must include proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at contact@atomatlab.com.